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Fees and Charges Policy

Introduction

The Fees and Charges Policy is formulated to provide information for prospective and current learners on the Fee and charges.

Scope and Application

The policy is applicable to all learners and/or prospective learners

Overview

The College’s primary purpose is the provision of quality vocational education and training programs to learners.

To specify the conditions under which the College will apply its Fees and Charges Policy to inform learners of all and any applicable charges.

The College will apply this policy consistently and fairly across all programs and any learner enrolled into a program at the College.

Fees and Charges

Prior to enrolment, the College provides current and accurate information to the learner specifying (refer to the schedule at Appendix A):

  • fees that must be paid to the College including those relating to:
    • replacement of certification including testamurs, Statements of Attainment or Records of Results
    • re-enrolment including for not yet competent results
    • resubmission of assessment where generative AI use has been detected
    • resubmission of assessment where plagiarism has been detected
    • resubmission of assessment where cheating or collusion has been detected
    • rebooking by learner of online assessor direct observation session cancelled by learner
    • extensions to course durations
    • change of course
    • administration fee
  • Payment terms and conditions including upfront fees and payment plans
  • The College’s Refund Policy
  • The 14 day cooling off period and associated refunds

Payment arrangements

The College informs learners and prospective learners of its fees and charges. This includes the learner’s rights and responsibilities with regard to enabling the College to directly debit their nominated bank account or credit card for any instalments or fees due by the learner under the terms and conditions.

Learners may pay their course fees in full at the time of enrolment or enter into a formal payment arrangement.

All learners must sign and return the Acknowledgement of Payment form.  This form will be emailed to the learner immediately following their enrolment and must be returned to the College within 14 days of enrolment.

Where a learner fails to submit the completed and signed form, their enrolment will be suspended until such time as the form is returned.

All fees to be paid are detailed on the website, and are payable at the time of enrolment with the exception of payment plans. Payment plans attract a deposit which is payable at the time of enrolment.
Fees may be paid by credit or with debit card. All payment plans are to be paid via direct debit.

Change of terms

In the unlikely event that the initial terms change, the College will provide written notice to the learner no less than 14 days prior to implementing the changes.

Deferring or stopping a payment

If a learner wishes to defer a payment to another date, they must contact the College before the date of that payment to request the deferral.

Learners may seek a deferral of payment only once for a maximum of 3 months at any time during their enrolment.  Deferrals are entirely at the discretion of the College and will depend on the length of deferral, the current status of the learner’s account and payment history.

Upon deferring or stopping a payment, the College’s obligation to provide the learner with any service is also deferred or stopped and will not resume until the learner recommences payment. Refer also to the College’s Extension and Deferral Policy.

Altering the schedule of payments

Should a learner wish to alter the payment frequency or day to debit, they should contact the College and, at the College’s discretion, the changes will be made in most instances.

Any changes made will not affect the total amount the learner would otherwise have paid over the term of their enrolment.

Cancelling payments

The learner can cancel an automatic payment authority by requesting this of the College or their financial institution.

Upon payment by the learner of a $200 cancellation fee, the College may in its absolute discretion decide to cancel the learner’s enrolment and in such release the learner from their liability to fulfil the payments they agreed to.

Disputes

If the learner wishes to dispute any payment, they must notify the College immediately.

To avoid any unnecessary disputes, all learners will be required to, upon enrolment and payment for their course, complete, sign and return the College’s Acknowledgement of Payment form.

Dishonoured payments

It is the responsibility of the learner to ensure clear funds are available in their nominated account to meet the direct debit payment on the due date. Where a learner defaults on two (2) payments, the College may, at its discretion, suspend their enrolment until such time as payments are brought up to date.

If the College is unable to obtain payment of overdue money after making every reasonable attempt, the learner’s debt may be referred to a credit reporting or debt collection agency. The College will add an additional fee of $50 to the outstanding debt at this time as its fee for dealing with the defaulting learner.

Grounds for cancellation/withdrawal of learner enrolment

The College reserves the right, in its absolute discretion, to cancel the enrolment of a learner suspended as a result of dishonoured payments.  The College will attempt to contact the learner via telephone and email over a period of two weeks from the second dishonoured payment.

Learners will receive a final confirmation email from the College advising that their enrolment has been cancelled.

Early completion

Should a learner complete their course before payment of the total course fees is made, the learner must pay the full amount owing to the College before receiving their qualification or Statement of Attainment.

Fees for resubmission

Where a learner has submitted assessments containing generative AI, plagiarized work, cheating or collusion learners will be invoiced a $50 re-submission fee per assessment.  The learner’s access to the LMS may be suspended and no additional assessments marked until the fee has been paid in full.

Fees for not yet competent results at unit level

Where a learner has exhausted the number of attempts per unit to be awarded a Satisfactory outcome for their assessment, no further opportunities for reassessment will be offered and the result for that unit recorded as “not yet competent”.

Re enrollment fee will be invoiced at $50 fee per unit of competency.  The learner’s access to the LMS may be suspended until the fee has been paid in full.

Fees for rebooking direct observation session

Learner must give one (1) business day notice of cancellation to the college. Where learner fails to notify the college of cancellation within this period (without approved evidence or a medical certificate) a fee of $50 must be paid by learner per instance.

Course extension fees

Extensions will be granted by the College at its absolute discretion. A fee of $299 must be paid by the learner.

Replacement certificate fees

The College charges a fee of $25 to replace a learner’s lost certificate or statement of attainment.

 

Appendix A

Fees and Charges Schedule

The following fees and charges schedule is current as at the date of this policy and may be updated from time to time.  Please contact the College for the latest fees and charges information.

Item Fee/charge
Replacement of certification including testamurs, Statements of Attainment or Records of Results $25

Re-enrolment:

  • Where the learner’s enrolment has lapsed
  • Re-enrolment following cancellation
  • Following College cancellation as a result of non payment of fees
  • Changing course (under specific circumstances)

Flat $200.00 Cost Reduction From Upfront Payment.

 

Re-enrolment for not yet competent results (exhaustion of allocated attempts at unit level) $50 per unit of competency

Resubmission of assessment where the following has been detected:

  • Plagiarism
  • Generative AI
  • Cheating or Collusion
$50 per assessment
Rebooking of direct observation Task, where learner fails to notify the college of cancellation within one (1) business day (without approved evidence or a medical certificate).
* where applicable to course
$50 per session
Extensions to course durations (maximum of 2 extensions in any one enrolment) $299 per 6-month extension
Change of course $149
Administration fee $200